酒店管理常用英语口语语句

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A部分

1. 您想要坐哪儿？Where would you like to sit? 2. 请慢用。Please take your time.

3. 送餐服务，您需要点什么吗？Room service. May I come in? 4. 您介意等一会吗？Would you mind waiting?

5. 您的菜马上就好。Your order/food will be ready soon.

6. 我可以收掉这个碟吗？May I remove/ take away the plate?

7. 您想不想试一试饺子呢？Would you like to try some dumplings? 8. 您想要如何付账？How would you like to pay? 9. 真抱歉，我弄错了。I’m sorry for the mistake.

10. 欢迎再次光临。Welcome back./ Do come again please. 11. 买单。My bill, please.

12. 请挂到我的房账上。Please charge it to my room.

13. 请您在这儿签名。Could you sign your name here, please? 14. 这边请。This way, please.

15. 您有预订吗？Have you got a reservation?/ Do you have a reservation? 16. 总计200元。The total is 200 yuan.

17. 早上/下午/晚上好，欢迎光临咖啡厅。有什么可以帮助您的？Good morning/afternoon/ evening, welcome to Coffee Shop. How may I assist you?或How may I help you? 18. 你们一共多少人？How many people in your party? 19. 您觉得饭菜如何？How is your meal?

20. 您想要喝点什么？Would you like something to drink?或 Would you care for some drink?

B部分

1. 您想要靠窗的桌子还是靠门的桌子？ Would you like to sit by the window or near the door? 2. 很抱歉，餐厅已经预订满了。 I’m sorry, all the tables are booked.

3. 我用Lucy的名义预订了一张桌。I booked a table under the name of Lucy.

4. 您想把账单开在一起还是分开？Would you care to have one bill or separate bills? 5. 对不起，让您久等了。Sorry to have kept you waiting.

6. 这是免费奉送的。It’s complimentary./ That would be on the house. 7. 我去请经理来。I’ll get you the manager.

8. 我们很乐意为您效劳。We are always at your service. 9. 您再要点什么吗？Would you care for anything else? 10. 我会给您换一个。I’ll bring you another one.

11. 请给我发票好吗？ May I have the invoice, please? 12. 不用找零了。 Keep the change, please.

13. 我要厨师沙拉，配法汁。I’ll take Chef’s salad with French dressing.

14. 夫人，您的菜有什么问题吗？ Is there anything wrong with your order, madam? 15. 牛排太老了。 The steak is overdone/tough/ hard.








C 部分

1. 加收10%的服务费。There is an extra 15% service charge.

2. 给您上错菜了，我实在抱歉。I do apologize for giving you the wrong dish. 3. 您想要牛排几分熟？三分，五分还是全熟？How would you like your steak, rare, medium, or well done?

4. 您的牛排配什么菜？What would you like to go with your steak?

5. 您想要直接饮用，还是加冰饮用？How would you like it, straight up or on the rock? 6. 客房送餐服务一天24小时都提供。Room service is available 24 hours a day. 7. 请随时给我们打电话。我们很乐意为您效劳。Please feel free to call us. We are always at your service.

8. 您点的蛋要怎样做呢，只煎一面还是全熟？How would you like your eggs, sunny side-up or well done?

9. 我会和厨师查看您的菜单。I’ll check the order with the chef. 10. 我保证不会再次发生。I assure you it won’t happen again.

11. 我们有鲜榨的黄瓜汁、橙汁和番茄汁。 We have cucumber juice, orange juice and tomato juice. All of them are spot-squashed.

12. 我去找厨师，看看他解决。I’ll speak to the chef and see what he can do.

13. 请抓紧！我15钟后有个约会。Please hurry up! I’ve got an appointment in fifteen minutes. 14. 我很抱歉。如果您需要我们可以给您别的。I’m awfully sorry, we can give you something else if you’d like.

15. 预定只能保留到预定时间后30分钟。The reservation will be kept for 30 minutes after the reserved time.

16. 您是保留这道菜还是我再为您叫咕噜肉这道菜。Would you keep the dish or shall I get this sweet and sour pork for you?

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