英语口语对话

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Task 1

A: You see, in the past year one of our clients kept losing staff and suffered a heavy loss. They worry a lot and turn to us. Have you got any constructive suggestions?

B: Yes. Our client should first examine their staff recruiting. There must be something wrong with their recruiting practice.

A: Why?

B: You know, keeping staff turnover low begins with hiring staff members who are a good match for the practice and the position. So it can be beneficial for the client company to change its idea from "attracting and retaining the best employees" to "attracting and recruiting the suitable employees."

A: Good idea! By recruiting the appropriate new staff, our client builds the employees' commitment and retention will necessarily follow. B: Exactly.

A: Then how to recruit the right staff is crucial to our client.

B: Yes. To recruit the appropriate new hires, it's important to advertise the job vacancy in the newspapers and magazines targeting at the ideal candidates.

A: To ensure that a candidate's skills match the job, it's also important to limit the conditions and requirements of candidates on the job advertisement.

B: Yes. Besides, it's better for our client to conduct thorough reference checks and find out why a candidate left a previous job.

A: Yeah, that's important. Still there are other contributable factors that our client should consider, such as providing information of the current state of their future work environment, offering staff with proper training, talking to staff members and solving problems as they emerge. All these can be important in keeping staff turnover low.

B: You are right. Furthermore, the client company should strive to provide superior leadership in their practice, such as keeping communication lines open, periodically taking time to examine the workplace from the employee's perspective, and continually seeking to improve it. A: Yeah, that will help to create and maintain a place where people want to work and stay. In addition, giving the employees a sense of empowerment should not be ignored. B: For example?

A: Such as providing a breathing space to take risks, to use their own best judgment, and to be accountable for the decisions they've made etc.

B: Yeah, that surely works.

Test2

A: Our guests are arriving at weekend for a three day visit, so let's look at our arrangement of activities for our guests. Now, first of all, what items do you think should be included here?

B: Well, as we know, they are here to investigate a possible long-term cooperation with us. So, the first thing Monday morning is to take them for a tour around our company. We should show them the best part of our company, particularly the office computer management system. A: Yes. But perhaps we should first give them a chance to see the video profile of our company before showing them around and that would give them a better idea of our unique way


of operating our business.

B: That's great. I totally agree with you on that. What are we going to arrange for Monday evening? Theatre, concert, or restaurant?

A: Oh, well. From the information we have gathered, they are people of very well cultured background, how about giving them some taste of Peking Opera at the Capital Theatre?

B: I do not disagree, but I am afraid it shouldn't be too long for that. There are other things I would want to bring to our attention. I mean we need to take cultural differences into consideration. I don't think we can expect them to sit out a two hours performance that they understand practically little.

A: Maybe we can arrange for half an hour of Peking opera before we take them for a late night dinner.

B: Alright. That's settled. But where do you think we should take them to for the meal?

A: We should choose one of the best restaurants along the busiest street in this city where they could experience the hustle and bustle of this city.

B: But there's something else that I want to note here. I think the British are generally rather reserved people. I am afraid they would prefer not to have a too noisy and busy place for dinner. A: That's a good point. In this case, we should book a room in a quite distinctive restaurant where we could have more privacy and at the same time enjoy the local food.

B: If there is no further question, let's get down to our preparation right now.

Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improvingthe situation.

Discuss, and decide together:

------why poor time management can become a major problem in companies ------what procedures could be adopted to ensure that time is managed effectively.

Zhang: Hi, Ms Wang, you know, our company is sort of out of control these days. Don't you

think so?

Wang: Yeah. Everything seems to be in disorder here in our company. And that obviously

has a lot to do with poor time management.

Zhang: You mean poor time management has caused all these problems. Why?

Wang: When time is not well planned within a company, they usually do not allocate blocks of

time to specified tasks. They do not have a definite idea of when they should complete a certain task. And …

Zhang: And I think they often neglect the ordering of priorities. I mean certain tasks need our prior attention. But in our company every task is treated on an equal basis, even if it is a very urgent task.

Wang: That's the point. So time should be planned according to the importance of the tasks we

need to deal with.

Zhang: So what do you think we can do so that time is managed effectively here in our

company?

Wang: You mean what procedures we can adopt?

Zhang: Sure. That's what our boss is asking us to do. Right?

Wang: Right. I think we've got a lot to do. First, we should make all the staff members realize

how important effective time management is to our company.

Zhang: Yes, I think we can give them instruction in time management, especially those in

supervisory positions.

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