服务质量管理参考文献

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服务质量管理参考文献

[1] Tibbets M , Gomez R, Kannangai R et al.. Total quality management in clinical virology laboratories[J]. Indian Journal of Medical Microbiology, 2006, 24(4).

[2] van den Berg Mireille, Frenken Rianne, Bal Roland. Quantitative data management in quality improvement collaboratives[J]. BMC Health Services Research, 2009, 9(1).

[3] Ying Zhao, Ashish Sharma, Bellie Sivakumar et al.. A Bayesian method for multi-pollution source water quality model and seasonal water quality management in river segments[J]. Environmental Modelling and Software, 2014, 57.

[4] Darren C. Olson. Assessment of current quality management practices[D]. Indiana State University, 2004.

[5] Marcello Colledani, Tullio Tolio, Anath Fischer et al.. Design and management of manufacturing systems for production quality[J]. CIRP Annals - Manufacturing Technology, 2014, 63(2).

[6] Andrew David Gronewold. Water quality models for supporting shellfish harvesting area management[D]. Duke University, 2008.

[7] Sonia D. Aird. Nursing home administrators' management strategies: Effects on cost and quality dementia care[D]. University of Phoenix, 2010. [8] Chen Lee. On quality of service management[D]. Carnegie Mellon University, 1999.

[9] Tingting Zhu. A depth-averaged two-dimensional water quality model as a research and management tool[D]. The University of Mississippi, 2006.

[10] Charlotte M. Johnson. Factors affecting quality of life for adults with disabilities: A comparative evaluation of case management[D]. Capella University, 2005.



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