流利说商务英语Level5 Unit1 Part4 How to Give Feedback

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流利说商务英语Level5 Unit1 Part4 How to Give Feedback

Impersonal

To be impersonal means to not show or involve personal feelings.

Impersonal feedback focuses on someone's behavior rather than their personality. It addresses specific actions that an employee can change.

If feedback criticizes someone's personality, they may feel insulted(被侮辱) and won't accept it.

Consistent

To be consistent means to always behave or happen in a similar way.

Keeping your feedback consistent requires you to have clear standards to evaluate employee behavior.

If your feedback to an employee always changes, they won't know what they're expected to do.

How can employees be affected by inconsistent feedback? They may be unsure of how they can improve.

If she had kept her feedback more impersonal, he may have been more willing to accept it.

Employees can easily get confused if the feedback they receive is inconsistent.

A company’s policies should be consistently applied to employees, regardless of their roles.

If you give conflicting feedback to an employee, you are being inconsistent.

Actionable

Actionable feedback offers clear steps to improve an employee's performance. It's just specific ways to change their behavior.

If feedback only focuses on why an employee needs to improve, but not how they can improve, it will be hard to implement.

Empathetic

To be empathetic means to be able to understand and share the feelings of someone else.

Being empathetic to a difficult employee allows you to look at things from their perspective.

This can help you gain a better understanding of why they behave the way they did. Emphasizing with an employee's feelings can help determine why they behave the way they do.

If you want your employees to change, you need to give them actionable feedback and clear goals to work towards.

The more specific and constructive your feedback is, the more actionable it is for the employee.

By giving actionable feedback too difficult to employees, you are not only pointing out their problems, but also helping them improve.

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