Episode 14 Telephone tell-tale

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English at Work

Episode 14: Telephone tell-tale



Giving feedback

Narrator: Hello. We're back at Tip Top Trading. Anna is very busy dealing with Mr. Lime's big order for Imperial Lemons. (phone rings)

Anna: Yes?... Who?... I can't hear you. Mr. what? What? Mr. Who? I don't know, you tell me. Oh, you are Mr. Hu... H-U: Hu. Er... No, Tom's busy. Call back later. Bye. (hangs up) Tom, Mr. Hu called you. Tom: Mr Hu-

Anna: Mr Hu: H-U

Tom: Anna, Mr Hu is a very important- (phone rings) Oh! What now?! (answers) Yes? Tom: (to himself) I'm going to have to talk to the boss about this.

Anna: No. I'm busy, give me your number, I'll call you later. Yep, yep, 6... 8... thanks. Bye! (hangs up) Right, now where was I?

Paul: Anna, could I have a word?

Anna: Yes. (to herself) Ohhh, he must want to tell me how pleased he is with the Citrus Ventures deal. (door closing)

Paul: Now, Anna... biscuit? Anna: Thank you.

Paul: I'm a little bit concerned about something.

Anna: (to herself/whispering) "I'm a little bit concerned..." Doesn't that mean something bad?

Narrator: Yes, Anna, Paul is using a polite turn of phrase to say he is unhappy about something. Let's see what he's got to say....

Paul: I think you need to work on your telephone manner. Anna: Work on my telephone manner?

Narrator: It means the way you talk on the phone is not good enough and you have to improve it – to work on it to make it better.

Paul: Perhaps you should think about …

Narrator: Perhaps you should think about – that's a polite way of telling you to do something! Paul: Anna, are you listening to me?

Anna: Yes, sorry, I was just sort of, err, talking to myself. Could you repeat what you said please?

Paul: Right, I'll start again. I said: I'm a little bit concerned about your telephone manner. You need to work on the way you speak to clients. Perhaps you should think about being a bit more polite to clients; it's important for the image of the company.

Anna: Oh (close to tears) okay.

Paul: You can go now – take another biscuit with you – that's my last chocolate wafer, you lucky thing! (door opens and closes)

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Denise: Anna? Is everything all right? Anna: (crying) Yes.

Denise: What's the matter?

Anna: (between sobs) Paul says I need to w-w-w-work on my telephone manner.

Denise: Well I was a bit concerned about it myself. And I think Tom actually mentioned it to Paul. (Anna breaks down in renewed sobs).

But, look, I'll help you if you like. I'm a bit of an expert on the phone. I'll give you some lessons. Anna: Oh thank you.

Denise: Come in early tomorrow morning, before the others get here and we'll practice. Anna: Thank you Denise, that's very kind.

Narrator: Wow! Denise is actually being nice to Anna. Amazing! Although from what I've heard of Denise on the phone, she's only ever gossiping with friends. Paul was very gentle and polite in the way he explained to Anna there was a problem and that she needed to improve some things. He used these phrases: I'm a little bit concerned about... You need to work on...

Perhaps you should think about...

Let's see if Denise manages to teach Anna anything useful next time. Until then!

· Listening Challenge

Question: What does Paul say Anna should be more of when she is on the phone to clients? Answer: More polite.

New words and expressions

tell-tale也就是tell tales意思是：揭人隐私，搬弄是非；说坏话。Telephone tell-tale 指电话泄密 Giving feedback 给予反馈 Call back later. 稍后打回电话 Where was I? 我说到哪儿了？

Could I have a word? 详细地说是could I have a word with you right now 我可不可以现在和你说几句话

I'm a little bit concerned about something.有件事情我有点担心。这里的Concern about是担心，关注的意思。 Doesn't that mean something bad? 这不意味着有些不好的事情吗？

Paul is using a polite turn of phrase to say he is unhappy about something. 鲍尔使用了些礼貌的措辞来表达他对某些事情的不满。

I think you need to work on your telephone manner. 我觉得你应该改进一下你的电话礼仪

I was just sort of, err, talking to myself. 这里的sort of（想不出恰当的词或不知下面该怎么说时用）可以说 Could you repeat what you said please? 你能重复一下你说的吗？ Right, I'll start again. 好吧，我会再说一遍。

Perhaps you should think about being a bit more polite to clients; it's important for the image of the company. 或许你应该考虑一下对客户稍微礼貌一点；公司的形象很重要。 chocolate wafer巧克力威化饼干 you lucky thing 你这个幸运的家伙。（你真幸运）

Anna breaks down in renewed sobs感情失控（痛哭起来） If someone breaks down, they lose control of

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themselves and start crying. 这里renewed表示再次的，Sobs指：啜泣（声），呜咽（声）

Denise is actually being nice to Anna. 丹尼斯对安娜实在是够好的。Dennis是男人名，Denise是女人名。 Paul was very gentle and polite in the way he explained to Anna there was a problem and that she needed to improve some things. 鲍尔即温柔又礼貌地向安娜解释她的一些问题以及需要改进的地方。

Let's see if Denise manages to teach Anna anything useful next time. 下一集，让我们看看丹尼斯是否有办法教给安娜一些有用的东西。

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