质量文化建设论文：浅谈企业质量文化建设的途径

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problems that cannot be ignored. Some leaders unwilling to do masses work, masses concept weak, on masses feelings not deep, pendulum not are with masses of relationship, think masses work is revolutionary war era of things, now obsolete has, buried business work, ignored masses work of situation compared General; some leaders not do masses work, old method regardless of with, new not with, not understand masses psychological, not understand masses wishes, not said masses language, work method simple stiff, caused masses of conflict and antipathy; some leaders can't do masses work, Faced with a lot of contradictions among the people worry about fear, panic set in encounter group events, and some are even mismanaged, inflame, so work has suffered heavy losses, and so on. These problems we are soberly aware, enhancing the party's ruling capability, the maintenance and development of the party's advanced nature and purity, and to enhance the ability of partcommittees and leading cadres are good people. Attach great importance to and is good at doing mass work, has become the new urgent situation strengthening the party's governing capacity-building tasks. Combined practice of maintaining flesh-and-blood ties with the masses, urged the broad masses of party members and cadres, especially all levels ... Processing to improve as a guide to the country. "" What I did is summed up these new things, be promoted. "This is a vivid manifestation of the Deng Xiaoping's mass. Deng also put people "support does not support", "agreed not to agree", "happy happy", "promise not to promise" as a starting point and destination of developing guidelines, policies, and as the only standard for measuring compliance with the wishes of the masses of the people. Under the guidance of Deng Xiaoping theory, Central Government adopted a series of important measures to strengthen links with the masses. In December 1989, the CPC Central Committemade on adhering to and perfecting the system of multi-party cooperation and political consultation under the leadership of the Chinese Communist Party, closely for CPC and the democratic parties and the relationship between the part of the masses that they contact, effectively carrying out the mass line, played a positive role. In March 1990, the 13 plenary session adopted the decision on strengthening contacts with the masses of the Party noted that "created and developed in the long struggle of the party's mass line, is to realize the party's ideological line, the fundamental political and organizational work route", can always maintain flesh-and-blood ties and development of the masses, is directly related to the rise and fall of the rise and fall of the party and State. In September 1994, 14 adopted by the plenary session of the Party on strengthening decision on several major issues of party building. The requirements of the decision of the party's leading bodies and leading cadres should develop a democratic style of work, come from the masses, to the masses, together, stick to the mass line. Party of 13 session four in the plenary yihou, to Jiang comrade for core of party质量文化建设论文

浅谈企业质量文化建设的途径

摘要:企业质量文化建设是一个长期渐进的过程,需要领导重视、规范管理、全员参与以及不断创新和激励引导。

关键词:质量文化 建设 途径

追求卓越的产品质量,我们必须不断地改进技术以满足顾客需求。这里所说的技术不仅包括那些用于产品开发和改进的技术,而且包括那些用质量过程和质量工具的技术。同时,在组织内形成一种以质量为主要目标的质量文化。质量文化是企业和组织在长期的生产和经营过程中,领导与全体员工所共同形成有别于其他企业和组织的质量意识、精神、战略、方针、规范、形象、行为准则、价值取向和工作习惯,其核心是企业全员自觉遵守的质量价值观。技术与我们的头脑有关,而文化与我们的内心相关。大多数的质量问题在管理上都是可控的,而文化的问题涉及组织中的每个层次——高层管理,中层管理,主管,专业技术人员,营销人员和员工。质量文化的形成和培育是一个长期的和渐进的过程,它既体现组织领导者崇高的质量追求,更涵盖了全体员工在实践中的认识飞跃和价值凝聚。质量文化建设需要领导及全体员工共同努力,通过整体规划、系统设计,从多方面塑造企业质量文化。

一是领导重视,身体力行。在成功的达到质量卓越的所有要素中,高层管理的有效领导是最重要的。高层管理者需要制定质量战略,当好企业质量文化建设与创新的谋划设计者、倡导推动者和组织建设者。高层管理者参与质量改进相关活动将会占用他们10%的时间,这对业务繁忙的它们来说是一个很大的投入,但必须相信这样的投入是必需的。只有高层真正投入到这些活动中来,才能向员工表明这项活动的重要意义,进而激发员工参与质量改进活动的热情。管理层通过领导质量培训来向员工展示自己对于质量活动的执行力。管理人员可以通过这种途径亲自对下属进行一些管理上的培训。管理人员在这种活动提到的一个理念都会被中下层经理运用到日常工作中去。

二是管理高效,持续改进。公司需要中层管理人员、主管及员工共同执行高层管理所制定的质量战略。质量部门要钻研和熟悉质量工作、结合企业实际情况,总结提炼企业的质量战略、质量方针、质量理念、质量格言、质量技术规范等质量文化建设的内容,并进行宣贯;中层管理要着眼于解决一些他们应该解决的问题,如产品开发过程的效率问题、在选择新的质量水平时的决策质量问题、高额保证成本的管理问题。对于员工来说,我们认为所有的员工都期望成为管理和专家。

三是全员参与,常抓不懈。企业的主体是员工,企业的希望在于企业对员工的凝聚力和向心力,在于员工的责任感和使命感。质量价值观是质量文化的核心要素,是企业全体员工对质量的共识,是企业成败兴衰的根本,通过对员工质量价值观的培训,激发员工的源动力,从而充分发挥员工的智慧、主动性、积极性和创造性。把质量内化为员工的自觉意识,质量文化才能成为企业文化建设中最具活力的因素。要注重为员工创造机会,强化质量教育、规范管理、技术培训等工作,并且要把质量教育经常化、制度化。要为员工创造良好的工作环境和和谐的人际氛围,在各个方面关心他们、帮助他们、理解他们,满足员工自我实现的需要,只有当员工的个人发展和企业发展一致的时候,员工才真正有主人感,才能发挥出积极的聪明才智。 四是基于建设,重在创新。创新是企业发展的动力,创新也是企业质量改进取得突破的武器。要遵循质量文化建设的内在规律,坚持继承与创新相结合,不断注入新的活力,既传承文明,又彰显创新。要充分授权,发挥每位员工的创造力,强化和提高整个企业质量管理创新能力,通过丰富多彩的创新实践,建立起具有自身特色的质量文化。 五是鼓励先进,加强引导。通过评价和激励,承认并鼓励员工做出贡献,能够满足员工的精

f third generation Central led collective, banner Deng Xiao-ping's theory great flag, insisted liberation thought, and facts, and times, in both at home and abroad political storm, and economic risk, severe test before, relies on party and people, defended China features Socialist, created socialist market new system, created full open new situation, advance party of construction new of great engineering, founded "three a representative" important thought, Continue to steer the ship of reform and opening up forward on the right. Comrade Jiang Zemin said: "strengthening and improving the party's mass work in the new situation, it is of decisive significance to consolidating the ruling Foundation of the party. "Through our party and some of the world's major lessons learned from the success of the old party of the party, Comrade Jiang Zemin pointed out:" the biggest political advantage of our party is in close contact with the masses, the most dangerous after the ruling party was divorced from the masses. "He said:" our reform and construction, only the understanding, support and participation of the people, people's enthusiasm and creativity into full play in order to advance; the leadership of the party, only the tie and win the masses embraced, can be consolidated and strengthened. "He pointed out that strengthening and improving the party's work style construction, maintaining the party's flesh-and-blood ties with the masses is the core problem, the key is to do solid work, implement, resolutely oppose and overcome formalism. Comrade Jiang Zemin stressed that all the work and policies of the party, are in compliance with the fundamental interests of the overwhelming majority of the people to the highest degree, to the majority of people are not satisfied with the fundamental guidelines, strive to make our workers, farmers, intellectuals and other people enjoy ... Single, everyone seemed to know. But well known does not mean perfect. Some party members and leadingcadres, consider contacting their small departments, within a small circle of people, or contact individual owners, the entrepreneur, is the masses, this idea is obviously not correct. The Communist Party of China, people should have three characteristics. First, the people should be the most social, is a Department within the scope of the majority. Specific to the party and Government departments, especially the cadres working in the Central and State organs, mass is the 1.3 billion Chinese people, work for the party members and cadres, masses are the land within the jurisdiction of the common people. The second characteristic of the masses, is that we have common interests. Masses are manifestations of each specific people, but the crowd is a comprehensive political concept, refers to people with common political and economic interests in the period of social transformation, social differentiation between the interests of the masses is large, if you do not find the interest in doing mass work, the party members and cadres, will be in a passive position. The third characteristic of the masses
problems that cannot be ignored. Some leaders unwilling to do masses work, masses concept weak, on masses feelings not deep, pendulum not are with masses of relationship, think masses work is revolutionary war era of things, now obsolete has, buried business work, ignored masses work of situation compared General; some leaders not do masses work, old method regardless of with, new not with, not understand masses psychological, not understand masses wishes, not said masses language, work method simple stiff, caused masses of conflict and antipathy; some leaders can't do masses work, Faced with a lot of contradictions among the people worry about fear, panic set in encounter group events, and some are even mismanaged, inflame, so work has suffered heavy losses, and so on. These problems we are soberly aware, enhancing the party's ruling capability, the maintenance and development of the party's advanced nature and purity, and to enhance the ability of partcommittees and leading cadres are good people. Attach great importance to and is good at doing mass work, has become the new urgent situation strengthening the party's governing capacity-building tasks. Combined practice of maintaining flesh-and-blood ties with the masses, urged the broad masses of party members and cadres, especially all levels ... Processing to improve as a guide to the country. "" What I did is summed up these new things, be promoted. "This is a vivid manifestation of the Deng Xiaoping's mass. Deng also put people "support does not support", "agreed not to agree", "happy happy", "promise not to promise" as a starting point and destination of developing guidelines, policies, and as the only standard for measuring compliance with the wishes of the masses of the people. Under the guidance of Deng Xiaoping theory, Central Government adopted a series of important measures to strengthen links with the masses. In December 1989, the CPC Central Committemade on adhering to and perfecting the system of multi-party cooperation and political consultation under the leadership of the Chinese Communist Party, closely for CPC and the democratic parties and the relationship between the part of the masses that they contact, effectively carrying out the mass line, played a positive role. In March 1990, the 13 plenary session adopted the decision on strengthening contacts with the masses of the Party noted that "created and developed in the long struggle of the party's mass line, is to realize the party's ideological line, the fundamental political and organizational work route", can always maintain flesh-and-blood ties and development of the masses, is directly related to the rise and fall of the rise and fall of the party and State. In September 1994, 14 adopted by the plenary session of the Party on strengthening decision on several major issues of party building. The requirements of the decision of the party's leading bodies and leading cadres should develop a democratic style of work, come from the masses, to the masses, together, stick to the mass line. Party of 13 session four in the plenary yihou, to Jiang comrade for core of party神需要,调动员工的精神力量,使他们产生归属感、自尊感和成就感,从而充分发挥他们的巨大潜力。评价和激励机制的建立十分重要,因为,一个企业评价什么、如何评价,评价的严格和频繁程度都在传播一种质量文化,说明企业在质量领域提倡什么、反对什么,对全体员工是一个有力的导向。如果能恰当使用这一手段,绩效考评可以激励员工更好的工作,但如果仅仅把员工进行奖励和提升作为考评的目的,将是十分消极的。

质量文化建设投入的是管理者思想,产出的是产品质量的提升。企业的质量文化建设不是一朝一夕所能完成的,但只要策划有方,各部门、各岗位不懈的努力,就一定能收获卓越的产品质量,使企业能够持续快速的发展。 参考文献:

[1]李江蛟.企业质量文化建设的探讨.常州工学院学报.2003.3. [2]王炳申.加强质量文化建设 提高质量执行力.当代经济.2006.10

f third generation Central led collective, banner Deng Xiao-ping's theory great flag, insisted liberation thought, and facts, and times, in both at home and abroad political storm, and economic risk, severe test before, relies on party and people, defended China features Socialist, created socialist market new system, created full open new situation, advance party of construction new of great engineering, founded "three a representative" important thought, Continue to steer the ship of reform and opening up forward on the right. Comrade Jiang Zemin said: "strengthening and improving the party's mass work in the new situation, it is of decisive significance to consolidating the ruling Foundation of the party. "Through our party and some of the world's major lessons learned from the success of the old party of the party, Comrade Jiang Zemin pointed out:" the biggest political advantage of our party is in close contact with the masses, the most dangerous after the ruling party was divorced from the masses. "He said:" our reform and construction, only the understanding, support and participation of the people, people's enthusiasm and creativity into full play in order to advance; the leadership of the party, only the tie and win the masses embraced, can be consolidated and strengthened. "He pointed out that strengthening and improving the party's work style construction, maintaining the party's flesh-and-blood ties with the masses is the core problem, the key is to do solid work, implement, resolutely oppose and overcome formalism. Comrade Jiang Zemin stressed that all the work and policies of the party, are in compliance with the fundamental interests of the overwhelming majority of the people to the highest degree, to the majority of people are not satisfied with the fundamental guidelines, strive to make our workers, farmers, intellectuals and other people enjoy ... Single, everyone seemed to know. But well known does not mean perfect. Some party members and leadingcadres, consider contacting their small departments, within a small circle of people, or contact individual owners, the entrepreneur, is the masses, this idea is obviously not correct. The Communist Party of China, people should have three characteristics. First, the people should be the most social, is a Department within the scope of the majority. Specific to the party and Government departments, especially the cadres working in the Central and State organs, mass is the 1.3 billion Chinese people, work for the party members and cadres, masses are the land within the jurisdiction of the common people. The second characteristic of the masses, is that we have common interests. Masses are manifestations of each specific people, but the crowd is a comprehensive political concept, refers to people with common political and economic interests in the period of social transformation, social differentiation between the interests of the masses is large, if you do not find the interest in doing mass work, the party members and cadres, will be in a passive position. The third characteristic of the masses

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