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一、人力资源管理:(Human Resource Management ,HRM) 人力资源经理:( human resource manager) 高级管理人员:(executive) 职业:(profession) 道德标准:(ethics) 操作工:(operative employees) 专家:(specialist) 人力资源认证协会:(the Human Resource Certification Institute,HRCI) 二、外部环境:(external environment) 内部环境:(internal environment) 政策:(policy) 企业文化:(corporate culture) 目标:(mission) 股东:(shareholders) 非正式组织:(informal organization)
跨国公司:(multinational corporation,MNC) 管理多样性:(managing diversity) 三、工作:(job) 职位:(posting)
工作分析:(job analysis) 工作说明:(job description) 工作规范:(job specification) 工作分析计划表:(job analysis schedule,JAS) 职位分析问卷调查法:(Management Position Description Questionnaire,MPDQ) 行政秘书:(executive secretary) 地区服务经理助理:(assistant district service manager) 四、人力资源计划:(Human Resource Planning,HRP) 战略规划:(strategic planning)
长期趋势:(long term trend)
需求预测:(requirement forecast)
供给预测:(availability forecast) 管理人力储备:(management inventory) 裁减:(downsizing) 人力资源信息系
统:(Human Resource Information System,HRIS)
五、招聘:(recruitment) 员工申请表:(employee requisition)
招聘方法:(recruitment methods)
内部提升:(Promotion From Within ,PFW) 工作公告:(job posting) 广告:(advertising) 职业介所:(employment agency)
特殊事件:(special events)
实习:(internship) 六、选择:(selection) 选择率:(selection rate) 简历:(resume)
标准化:(standardization) 有效性:(validity) 客观性:(objectivity) 规范:(norm)
录用分数线:(cutoff score) 准确度:(aiming) 业务知识测试:(job knowledge tests) 求职面试:(employment interview) 非结构化面试:(unstructured
interview)
结构化面试:(structured interview) 小组面试:(group interview) 职业兴趣测
试:(vocational interest tests)
会议型面试:(board interview) 七、人力资源开发:(Human Resource Development,HRD) 培训:(training) 开发:(development) 定位:(orientation) 训练:(coaching) 辅导:(mentoring) 经营管理策略:(business games)
案例研究:(case study) 会议方法:(conference method)
角色扮演:(role playing) 工作轮换:(job rotating) 在职培
训:(on-the-job-training ,OJT) 媒介:(media)
八、企业文化:(corporate culture)
组织发展:(organization
development,OD) 调查反馈:(survey feedback)
质量圈:(quality circles) 目标管理:(management by objective,MBO) 全面质量管理:(Total Quality
Management,TQM) 团队建设:(team building) 九、职业:(career) profession 职业计划:(career planning)
职业道路:(career path) 职业发展:(career development) 自我评
价:(self-assessment) 职业动机:(career anchors) 十、绩效评价:(Performance Appraisal,PA) 小组评价:(group appraisal) 业绩评定表:(rating scales method) 关键事件法:(critical incident method) 排列法:(ranking method) 平行比较法:(paired
comparison) 硬性分布法:(forced distribution method) 晕圈错误:(halo error) 宽松:(leniency) 严格:(strictness) 360度反馈:(360-degree feedback)
叙述法:(essay method) 集中趋势:(central tendency) 十一、报
酬:(compensation) reward;pay 直接经济报酬:(direct financial compensation) 间接经济报酬:(indirect financial compensation) 非经济报酬:(no financial compensation) 公平:(equity) 外部公平:(external equity) 内部公平:(internal equity)
员工公平:(employee equity)
小组公平:(team equity) 工资水平领先者:(pay leaders)
现行工资率:(going rate) 工资水平居后者:(pay followers)
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